Specialized Services Manager

Position Details

• Permanent, full-time, 9 day fortnight schedule
• Excluded position: Salary - $77,250.00 to $88,838.00 based on experience
• Application Closing Date: Until Position is Filled/ Start Date: ASAP

Submit cover letter and resume to: Specialized Services Manager Hiring via careers@dewc.ca

Indigenous women and women of colour are strongly encouraged to apply
Additional languages spoken an asset.

Job Summary

The Manager is responsible for specialized service programs overseeing all aspects of operations and human resources functions.  Working in collaboration with the Management and Leadership Team she ensures safe, welcoming, low barrier, and integrated services operating in compliance with the mission and mandate of DEWC and with funding contracts.  Reporting to the Director of Programs, she will work from a feminist perspective and within an anti-oppression framework.

Key Duties and Responsibilities

  • Develop, implement, and maintain all specialized services operations, policies, and logistics in collaboration with other relevant Managers.
  • Oversee the recruitment, hiring, orientation, scheduling, evaluation, training and professional development of Specialized Services staff.
  • Establish and proactively maintain healthy, collaborative, and supportive working relationships with all DEWC staff to ensure consistent wrap-around supports
  • On-going support and supervision of specialized services staff to ensure that services are delivered in accordance with the mission and mandate, funding contracts, policies and procedures, job descriptions, program requirements, and with DEWC prioritize
  • Supports Human Resources with staff scheduling ensuring adequate staffing levels including calling in relief workers.
  • In collaboration with the management and staff teams, review program and service delivery model to ensure they meet policy guidelines, funding contracts, and reflect established priorities.
  • Liaise with, and develop or maintain partnerships with relevant stakeholders, community agencies, and policy makers.
  • Ensure reporting compliance including monthly reports to the DEWC newsletter, funder reporting requirements, board reports and annual report to the membership.
  • Works with the leadership team in the creation of the Annual Budget and review of financial statements ensuring funds are expended in compliance with approved budget and funding contracts.
  • Attends fundraisers, funders and other meetings as required by the contract or which support and/or benefits the operations of DEWC.
  • Other related duties not specified that may be assigned from time to time.

Required Qualifications

  • Related experience within the non-profit sector with at least 2 years experience in a management position supervising staff, preferably within a unionized environment
  • Demonstrated leadership skills, budget management, and program management abilities
  • Must have a strong working knowledge and analysis of the issues impacting women in the DTES, including violence against women, mental health, homelessness, and addictions
  • Candidate must work from strong feminist analysis and within an anti-oppression framework
  • Understanding of and practices a trauma informed care response when working with women
  • Efficient organizational skills including record keeping, scheduling, and problem-solving abilities
  • Demonstrated administrative skills, including report writing and IT aptitude
  • Demonstrated conflict resolution skills and crises intervention training and experience
  • Excellent communication skills required, including the ability to work in a respectful, collaborative, and cooperative manner with co-workers, staff, and centre members
  • Ability to work within a busy, chaotic environment and with a diverse community of women
  • A First Aid certificate and NVCI is required
  • Candidate must undergo a criminal record check
  • This is a salaried position that requires some work outside of normal business hours to undertake position responsibilities, meet deadlines, and ensure delivery of high-quality programs and services

Reports to: Director of Programs